treating customers fairly

• you can be confident that when dealing with rjfmortgages, your fair treatment is central to our culture

• the products and services marketed by rjfmortgages are designed to meet the needs of our customers

• rjfmortgages will provide you with clear information and will keep you informed throughout your dealings with us

• our advice will be suitable for your needs and will take account of your circumstances

• you can expect that all products recommended by us will be as described within our literature and by our mortgage consultants

• rjfmortgages will not impose any unreasonable restrictions on customers wishing to change product or provider. We will provide full details upfront of any restriction that may be in place